Refund & Cancellation Policy

Cancelling an order

Everything is made fresh once your order reaches us, so we can cancel free of charge any time before we start making it — usually a few minutes. Message us on Instagram or reply to the call you get, and quote your order code.

Once a drink has been made we cannot cancel it, because it cannot be resold.

If something is wrong

If your order arrives wrong, spilled, incomplete or not as described, tell us within 2 hours of delivery and we will remake it or refund it — your choice. A photo helps but is not required.

We would rather remake a drink than argue about it. If we got it wrong, we fix it.

How refunds are paid

• Cash on delivery — nothing to refund if you have not paid. You may refuse the order at the door.
• Easypaisa, JazzCash or bank transfer — refunded to the same account you paid from, normally within 3–7 working days.

We refund the full amount including delivery where the fault was ours.

What is not refundable

• Change of mind after the order has been made
• An address that turned out to be wrong or unreachable, where the rider waited and could not deliver
• Taste preference — if a drink is too sweet or too strong, tell us and we will adjust it next time, but a correctly made drink is not a fault

Delivery

We deliver across Larkana between 12 PM and 10 PM daily. Most orders arrive in 25–35 minutes. If we are running badly late we will call you, and you may cancel at that point for a full refund.

Talk to us

Any problem at all — message @brewyou with your order code and we will sort it out.